FAQ

Frequently Asked Questions

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Why am I being asked for my NIN?

The federal government has made it mandatory that every passenger MUST be verified using their NIN.

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Do I need to provide my NIN every time I want to buy a ticket?

No,NIN verification is done once, after which all you need to provide over the counter when buying tickets will be your phone number.

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What happens when a ticket is verified but the picture on the display does not match the ticket bearer?

No travel for the bearer

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CanI buy a ticket without my NIN?

No.

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How many tickets can I buy on over the counter?

Four inbound tickets and four outbound tickets(e.g: 1 adult and 3 minors or 4 minors)

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Can I use my NIN to buy a ticket for another passenger?

Yes, only for a minor.

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I have an online account; can I buy tickets atthe station, and what's required?

YES you can and all you need to provide over the counter is your phone number (same as on your profile)

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Can I book for the next day's train?

Yes, only on the online platforms.

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I missed the train. Can I use the ticket to board the next train?

No. You Can't.

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Can I reschedule my train trip?

No. You Can't

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How can I retrieve my NIN?

Dial *346# on your phone and follow the prompt

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How can I retrieve the phone number used when enrolling my NIN?

Please meet the NIN agent outside

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I don’t have an NIN. How can I register?

Please meet the NIN agent outside

Get in Touch!

We are here to help you always...

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House 3, 104 Emmanuel Adiele Street, Jabi, FCT, Abuja.

Email Address

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+234 (0) 908 841 6919